RETURNS & SHIPPING
Your satisfaction and order are probity #1. Our Customer Support department will assist with any inquiries or concerns relating to your order. Please email us or call at 1-866-580-6572 during our business hours of 9am-5pm Pacific Time M-F. A representative will be in touch with you. All calls/ inquiries are answered in the order in which they have been received, some delays may occur. Requests entered outside of standard weekday business hours will be on the next business day.
Our shipper, (UPS) cannot deliver to any address box-type including PO/APO/FPO. Any orders placed with these addresses will not be accepted. Additionally, we only ship to locations within the United States. For international consumers, we recommend contacting an authorized distributor in your area.
ISAVITA may accept returns of items purchased directly from ISAVITA through the ISAVITA website only when all of the following conditions are satisfied:
- The merchandise must be received by ISAVITA within 30 days of your purchase, no returns will be accepted after this time period.
- You must provide your Order number as received when your order was placed through the Site.
- Apparel and Accessories: Apparel and accessories must be unworn, unwashed and in good condition with all original tags and labels attached to the item and in the original packaging
- Dietary Supplements and other consumable products are only accepted if it was purchased through peakfitlabs.com website or other ISAVITA activities/ shows.
To return an item, please call us during normal business hours (9am-5pm Pacific Time M-F) before sending the merchandise back. You will need to provide your Order number you received when the order was placed. After your merchandise is determined to be eligible for return (see Return Policy), you will be issued an Return Authorization Number (RMA) with instructions on how to proceed.
All reimbursements will be made to the same credit card used for the original purchase. Please allow 2 billing cycles for the reimbursement credit to appear on your credit card statement.
For all orders transacted on Amazon you will need to follow the normal Amazon return policy and return your product directly to Amazon.
DAMAGED, LOST OR STOLEN MERCHANDISE
We strive to ship your order securely. On rare occasion, merchandise can be damaged in transit. If you feel that your order was damaged during delivery, report it immediately and a representative will contact you. ISAVITA is not responsible for stolen or lost merchandise.
All sales are FINAL on any promotional items sold on the peakfitlabs.com website or otherwise distributed on any other format, and ISAVITA will not accept any returns of promotional items for any type of reimbursement.
Every attempt is made to maintain inventory of our products. In the small chance that some items may not remain in stock, you will receive an email letting you know of your partial credit due to the out of stock item. We cannot hold pre-authorizations for an extended period of time for items that are out of stock items, items out of stock will be cancelled off the order.
We typically ship orders received before 3 PM Pacific Time on the same day. Once shipped, you will receive tracking information by the email address provided at the time of order. If an email receipt is not received, please contact our Customer Support for verification. Be advised that shipping delays sometimes occur with our carrier, and are therefore beyond our control. Please allow up to 7 to 12 business days for delivery.
PRICES & AVAILABILITY
Prices and availability of all products are subject to change without notice.